I’ve stayed in both and they simply aren’t as clean or nice as the hotels mentioned above. The furniture at the University location, for example, is dated and ill fitting – the office chairs in the room don’t level up with the desk, for example, and on a recent stay there were a host of dead bugs in the sliding glass door, which also had a broken handle.
But as mediocre as the Holiday Inn Charlottesville University is, it’s the Taj Mahal compared to the Avni Kensington, a supposedly three-star property I got from a recent bid on Priceline in London. (Priceline refers to this hotel by its old name, the Kensington Edwardian.) My first impression was of their bathroom in the common area. There were no hand towels next to the sinks – just rolls of toilet paper to dry your hands.
My room had three droopy old single beds plus a broken television and non-functioning Wi-Fi. (The Wi-Fi was later fixed; the TV was not.) Trip Advisor categorizes the hotel as a two-star property, which is about right. I made a complaint about the property to Priceline but they stated that the hotel was «unwilling» to issue a refund so I was out of luck. A Priceline spokesperson told me several weeks ago that the company uses a number of criteria in categorizing hotels, including some factors that travelers might not care much about – like if the place has a full-service restaurant, a pool and others.
But what I found most interesting about the experience is the fact that I was unable to review my hotel experience in London on the Priceline site. I asked the customer service rep how I could leave a review of this hotel on the site because they use the customer reviews as a basis for how they categorize the hotels, but she said I had to wait to see if I received an email inviting me to take the survey. I looked through my inbox and noted that I had received survey requests for all of my previous hotel stays (none of which had I issued complaints over) but I didn’t get one from this stay in London.